Privacy Policy

Protecting your personal data is a priority for ETT. Our site complies with the General Data Protection Regulation (GDPR), a European legal framework (EU Regulation 2016/679) to ensure transparency, security and respect for your rights when processing personal data. This privacy policy describes the types of data we collect, how it is used, and your rights to manage it.

Privacy Policy

This privacy policy sets out and informs you of how Energie Transfert Thermique (ETT) uses and protects any information that you may provide to us when you use this website accessible from the following URL: www.ett-hvac.com (hereinafter the ‘Website’).

Please note that this privacy policy may be amended or supplemented at any time by ETT, in particular in order to comply with any changes in legislation, regulations, case law or technology. In such a case, the date of the update will be clearly identified at the bottom of the page of this policy. These changes are binding on the User as soon as they are put online. The User should therefore consult this confidentiality and cookie use policy regularly to take note of any changes..

I. Personal data

ETT respects your privacy. We publish our Privacy Policy (the ‘Policy’) to clearly communicate ETT's practices and ethics in respecting and protecting personal data. This Policy governs how we collect, protect, store, process, transfer and use personal data about you that we collect. This Policy applies to ETT's online and offline activities, except where we have published other privacy policies or terms and conditions relating thereto.

In general, you may visit the ETT Site without providing any personal information about yourself. In any event, you are under no obligation to transmit this information to ETT.

Nevertheless, if you refuse, you may not be able to benefit from certain information or services that you have requested. In some cases, ETT may ask you to provide your surname, first name, email address, telephone number, company and job title (hereinafter referred to as your ‘Personal Information’). By providing this information, you expressly agree to it being processed by ETT, for the purposes indicated in point 2 below and for the purposes stated at the end of each form.

In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on 14 April 2016, and the amended Data Protection Act of 6 January 1978, ETT informs you of the following:

1. Identity of the data controller

The data controller is Energie Transfert Thermique (ETT), 56 route de Brest, BP 26, 29830 Ploudalmézeau, France. If you have any questions or requests relating to your personal data, you can contact us by email at the following address: dpo@ett-hvac.com or by post at ETT - 56 Route de Brest - bp26 - 29830 Ploudalmézeau - France.

2.Information collected by us

Personal data is information that makes it possible to identify a person (e.g. name, e-mail address or telephone number), or information on activities directly linked to a person (e.g. products and services that you have purchased or requested).

We collect the following personal data:

  • Identification information: surname, first name, address, email address, telephone number.
  • Transactional data: payment details, purchase history, for example.
  • Browsing data: cookies, IP address, user preferences.

This data may be collected directly from you or via technologies such as cookies.

We sometimes obtain information from other sources, such as merger and acquisition lists or trade lists which we compile with information previously collected with your permission. If you provide us with personal data on behalf of another person (or if someone provides us with personal data on your behalf), the person providing the personal data must have obtained the consent of the person whose information is being passed to ETT.

Some ETT events, websites or services may be co-branded and offered jointly with another company.

In such cases, if you provide personal data, ETT and the other company (or companies) may receive the information collected and use it in accordance with each company's privacy policy and agreements with you.

3. Purpose of processing

ETT may process your Personal Information:

  • To provide and execute the services requested.
  • Manage your contracts and transactions.
  • To meet legal obligations (e.g. billing, security, anti-fraud, tax compliance, etc.) and to pass on your data in the event of a request from the competent authorities or to defend our interests.
  • To improve our services and personalise your user experience or provide you with dedicated information via our newsletter, for example.
  • To send you marketing communications, subject to your consent.

4. Legal basis

Processing is based on:

  • The performance of a contract.
  • Your explicit consent (e.g. for newsletters).
  • Compliance with legal obligations
  • Our legitimate interests, such as improving our services

5. Data sharing

We only share your data in the following cases:

  • To our subsidiaries and after receiving your consent.
  • With service providers who comply with the GDPR and have a sufficient level of protection to guarantee the security of personal data. In the event of a legal obligation (request from the competent authorities). With your explicit consent. As part of a merger, acquisition or sale of assets (your data would be transferred in accordance with this Policy).
  • If we believe in good faith that such disclosure is necessary to comply with legal process, a valid government enquiry or to comply with the law.
  • In the event of an acquisition of ETT or its assets, your information may be transferred with the company or assets.
  • To other parties for purposes authorized by you.
  • Where this information has been communicated by you or an authorised third party on our sites and other social networking environments.

6.  Data security

We will share your personal data with third parties provided that they comply with the regulations and have a sufficient level of protection to guarantee the security of the personal data.

If you have a password, keep it confidential to protect the personal data to which it gives access. If you share a computer, particularly a public computer, end your Internet session by disconnecting and closing the browser to protect yourself against subsequent users who could access your information.

We use appropriate technical and organisational measures to guarantee the security, confidentiality and integrity of your personal data against unauthorised access, loss or destruction. We recommend that you protect your login details by not sharing them.

7. Your rights

You have the following rights under the GDPR (‘General Data Protection Regulation’):

  • Right of access: obtain a copy of your personal data.
  • Right of rectification: correct inaccurate or incomplete data.
  • Right to erasure: request the deletion of your data, subject to legal obligations.
  • Right to restriction: to restrict processing in certain cases.
  • Right to portability: receive your data in a structured and transferable format.
  • Right of objection: to object to certain processing operations, in particular for canvassing purposes.
  • Right to withdraw your consent at any time.
  • The right to define directives relating to the conservation, deletion and communication of your data after your death.

We are not obliged to return data relating to the operation of the services or data that can be used to defend our interests, for example, or if this does not contravene our obligations and interests.

To exercise these rights, please contact us and enclose a copy of a valid identity document (identity card or passport) at: dpo@ett-hvac.com or by post ETT - 56 Rue de Brest - BP26- 29830 Ploudalmézeau – France

We will reply within 1 month of receiving your request. In the event of disagreement or difficulty, you may lodge a complaint with the CNIL:
Commission nationale de l'informatique et des libertés - 3, place de Fontenoy - TSA 80715 - 75334 Paris cedex 07 - Telephone: +33 1 53 73 22 22
Web : https://www.cnil.fr/fr/agir/saisir-la-cnil

8. Data retention period

Your personal data is kept only for as long as is necessary for the purposes described and to meet legal obligations, for example:

II. COOKIES POLICY

ETT, as the publisher of this website, may place a cookie on the hard disk of your terminal (computer, tablet, mobile phone, etc.) in order to guarantee you smooth and optimal browsing on our website.

Cookies’ are small text files of limited size that enable us to recognise your computer, tablet or mobile phone in order to personalise the services we offer you.

When you visit our site, information relating to the browsing of your terminal (computer, tablet, etc.) on our site may be recorded in ‘cookie’ files installed on your terminal, subject to the choices you have made concerning cookies and which you may modify at any time.

Our site uses cookies solely to collect anonymous information about your search activities in order to measure the audience for our site. We use Google's Analytics tool, which enables us to better understand the behaviour of users of our site.

Your choices regarding cookies

  • You have several options for accepting or refusing these cookies.
  • You can accept cookies by continuing to browse our site or by configuring your browser so that they are stored on your terminal. Cookies integrated into the pages and content that you have consulted may thus be stored temporarily in a dedicated space on your terminal. They will only be readable there by the sender.
  • You can also configure your browser to reject cookies.
  • You are free to modify your acceptance of Cookies at any time and free of charge using the choices offered to you by your browser software.

ETT and cookies

We use the ‘tarteaucitron’ manager for consent management and Google analytics GA4 as an analysis platform.

With the functionality of the’ tarteaucitron’ plugin, you can manage your consents and browsing experience. The cookies used enable us to track the following information about visitors:

  • IP address
  • Location: country, region, city, approximate latitude and longitude (Geolocation)
  • Date and time of request (site visit)
  • Title of the page currently being viewed (Page title)
  • Page generation time (the time it takes for web pages to be generated by the web server and then downloaded by the visitor: Page Speed)
  • Main language of the browser used (Accept-Language header)
  • Browser version, browser plugins (PDF, Flash, Java, etc.) operating system version, device identifier (User-Agent header)
  • Language of the page visited
  • Campaigns
  • Site search
  • Events
  • Random unique visitor ID
  • Time of first visit for the specified visitor
  • Time of previous visit for specific visitor

First-party cookies are cookies set by the website you are visiting. Only that website can read them. In addition, a website may use an external service to analyse user behaviour on its site.

Persistent cookies are cookies that are stored on your computer and are not deleted automatically when you close your browser, unlike a session cookie, which is deleted when you close your browser.

Your consent

* Consent to collect your browsing experience for aggregated statistics

  • By default, the browsing experience of visitors to our website is NOT tracked. You can, however, choose to consent to contribute your browsing experience on our website for us to produce aggregated statistics by clicking ‘Agree All’.
    • If you enable the Do Not Track option in your web browser, we will respect your choice and your browsing experience on our website will not be tracked for our aggregated statistics.
    • If you have not activated the Do not track option, we will propose a cookie banner for you to make your choice and will install a cookie to keep a record of your choice according to the ‘Accept all’ button.
    • If you consent to analysis, some relevant cookies are loaded. You can always decide to withdraw or renew your consent at any time.
    • If you have disabled all cookies, you will be presented with the cookie banner each time you visit our website.
    • If you wish to consent (or withdraw your consent) to analyses: use the ‘cookie management’ link.

    You can select the ‘Do not track’ function on your browser, which allows visitors not to be tracked by websites. ‘Do Not Track’ options are available in a number of browsers, including :

    • Firefox
    • Internet Explorer
    • Chrome
    • Safari
    • Opera

    * Social network buttons

    Our presence in the Instagram, Facebook, Youtube and LinkedIn communities strengthens our online presence and visibility. By clicking on the social network button on our website, you will be redirected to the social network's website, which has its own cookie and privacy policies over which we have no control.
    You can find out how cookies and data are used directly from these social networks

    How can I deactivate cookies?

    You can manage your cookies by clicking on the ‘cookie management’ link