Commitment to customer satisfaction
Our top priority is to meet, and even exceed, our customers' expectations. We are dedicated to providing air conditioning products that cater to the specific needs of each client while ensuring responsive and high-quality after-sales service.
This commitment involves actively listening to customer feedback, personalising the proposed solutions, and continuously improving our processes to ensure the satisfaction and loyalty of our clients.
Product and process quality
We integrate quality requirements at every stage of our products' lifecycle, from conception to end-of-life. This includes using 100% recyclable aluminium, premium materials from qualified and certified suppliers, adhering to safety standards, and rigorously applying quality controls at all stages of production. Our air conditioning systems undergo stringent testing to guarantee their reliability, durability, and energy performance.
We implement optimised production processes to ensure consistent quality across our entire product range.
Compliance with standards and regulations
Compliance with industrial standards and current regulations is a fundamental requirement of our quality policy. We ensure that all our products meet the applicable standards for safety, environmental impact, and performance. Our R&D department works closely with certification bodies to ensure that our solutions meet the legal requirements of each sector.
Quality is built on certifications and our commitments
In our pursuit of continuously improving customer satisfaction and providing products and services that meet their expectations, our quality management system is certified to the ISO 9001 standard.
ISO 14001 certification is the benchmark tool for addressing environmental challenges with the aim of improving our overall environmental performance. It demonstrates our commitment to listening to stakeholders and our ability to manage the significant environmental impacts of our activities.
Eurovent Certified Performance (ECP) is the European certification mark from Eurovent Certita Certification. It certifies that products comply with various international standards and verifies the performance of products.
The ECP mark has become indispensable, certifying over 66% of HVAC-R products sold in Europe.
The European ErP regulation aims to reduce the environmental impact of products sold in Europe. Since 2015, it has enabled consumers to understand the energy performance of heating and air conditioning devices.
The ErP data sheet provides information on the seasonal coefficients of ETT machines.
These data sheets contain information about the environmental impact of ETT machines throughout their lifecycle (from the first component to end of life, including energy consumption and transport).
All ETT product ranges that have obtained this certification can be exported to the Eurasian Economic Union (Russia, Belarus, Kazakhstan, Kyrgyzstan, Armenia).
This French certification attests that gas installations (natural gas, propane, etc.) comply with current safety, performance, and regulatory standards.
This French certificate allows a company to purchase and handle refrigerants for the installation, maintenance, and repair of equipment.
To ensure optimal use of your machines, our training centre is certified QUALIOPI under the following category: Training Action.
Following the evaluation of our CSR practices by ECOVADIS, ETT has been awarded the gold medal with a score of 79/100, placing us in the top 5% of companies assessed by ECOVADIS.